{ 2007 04 24 }

Reminder: OTX never used and will never use spywares

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In the past few days, we have been contacted by partners and survey takers who were either unable to take a survey, or received warning that our domain otxresearch.com might contain downloads ‘that some people consider adware, spyware, or other unwanted programs.” Today, we were notified that the site McAfee SiteAdvisor and the anti-spyware software Spyware Doctor are classifying the otxresearch.com domain under the spyware category.

This is wrong and hurting us.

OTX has never used spywares, adwares or any other type of unwanted programs to conduct our business.

A couple of years ago, OTX was using a download software, preloader.dll. Its sole purpose was to download large video files in the beginning of the online survey-taking process to allow a better user experience for our respondents - so they wouldn’t have to wait for a video download at a particular page in a survey.

This download was never malicious. However, some antispyware companies considered it as a spyware. Why? Simply because none of those companies can determine whether it is malicious (for anyone to really know what the control does, it would require reverse engineering of the dll, a practice widely considered a federal offense).

As those erroneous spyware alerts were hurting us, and because we believe that gaining respondents’ trust is critical for our business and the research industry as a whole, we decided to stop using the download software more than a year ago. We even decided to delete the download from our servers entirely over 30 days ago to avoid any accidental use in a survey copying old survey code.

So, obviously, the reviews are defamatory and hurting our business. We have asked McAfee and the Site Advisor team to revise their review and make it clear to the readers of the site that it has erroneously identified OTX as a user of unwanted programs.

We have also published an official response, which I invite you to read.

We hope that those issues will be resolved very soon, but in the meantime, you may receive questions from your members (from our experience, it always take time for spyware software to revise their reviews and distribute an updated version to their users). Do not hesitate to contact Olivier or the rest of the Sample Team if you still have any question.

Posted by admin on Tuesday, April 24th, 2007, at 4:05 pm, and filed under System.

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