News from the Sample Team
{ Monthly Archives }
OTX will be closed on Monday, May 28th in observance of Memorial Day. To our US partners - hope you have a relaxing and fun long weekend!
Dor will be working through the holiday all day Monday so please don’t hesitate to contact her if you need anything.
We have inserted a field on your KC (under Edit Profile) whereby you can enter an email address to where we should forward any member complaints we receive. Here’s what it looks like.
Let’s go through the member’s experience. When a respondent is in a survey, he or she has an opportunity to view our FAQ that addresses common respondent issues (cookies, system requirements, error messages). Here’s how a member finds the FAQ:
If your member’s question is not answered by the FAQ, he or she has the opportunity to send us a comment via this page:
We have been working on building the capacity to forward you these comments, but as you can see, that day has now come.
Please take a moment to insert an email address to where we will forward your respondent’s questions/comments.
As always, if you have any questions or suggestions for how we can improve our reporting tools, user experience, or anything else, please feel free to contact us!
The engineers at SiteAdvisor McAfee have revised their review of the OTX Research domain. We mentioned how a month ago they had classified our site as containing spyware downloads. Fortunately, they have revised their judgment and their new review is “We tested this site and didn’t find any significant problems”.
If you come across other anti-spyware softwares mentioning us by mistake, please let us know so that we can fix the issue.
Please join us in welcoming
